FAQ
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  • How can we track order progress without visiting your company?

    Real‑time production photos/videos, tracking number after shipment

  • How to solve the problem if I do not receive the goods?

    Track logistics for you; re‑shipment or refund for lost goods

  • What is your after‑sales service policy?

    24h online support, free parts replacement within warranty

  • Can we order samples?

    Sample orders available for brightness & working hours test

  • What is the sample fee, and is it refundable after bulk purchase?

    Sample fee based on specs, fully deducted for bulk orders

  • Do you provide quality assurance?

    CE & ISO certified, third‑party inspection acceptable   

  • What is your monthly production capacity?

    Monthly capacity: 8,000‑10,000 sets for large projects

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